Case Studies

Cutting Phone Time by 70%: How AI Revolutionized a Plumbing Company's Operations

The Challenge

A plumbing company in Salt Lake City, UT with a dozen technicians was experiencing a major bottleneck in its office. The two-person administrative team was spending a combined 40 hours per week on the phone with customers, answering basic questions like "What are your hours?" and "How much does a drain cleaning cost?". This left them with little time to focus on complex scheduling, dispatching, and proactive customer service. Their phone-based operation was limiting their ability to grow.

The Solution

The company implemented an AI-powered office assistant from Intelligent Voice AI. The AI was trained to handle the high volume of inbound calls and answer all frequently asked questions. It was integrated with the company's booking software, allowing it to schedule routine service calls without any human intervention. The AI could also provide real-time updates and notifications to customers.

The Results

  • Time Savings: The office team's time spent on the phone was reduced by 70%.

  • Increased Job Volume: The company was able to handle a 41% increase in job volume without hiring any new staff.

  • Staff Morale: The administrative team reported a significant reduction in stress and an increase in job satisfaction, as they were freed from repetitive, low-value work.

The Impact

By automating its most time-consuming tasks, the company was able to streamline its entire operation. The AI created a more efficient and productive work environment, allowing the company to focus on scaling its business and providing an even higher level of service.

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