Intelligent Voice AI

Intelligent Voice AI™

Agent Assist: Real-Time AI Coaching for Every Customer Conversation

What Is Agent Assist?

Agent Assist is an AI tool that listens to live customer calls and provides your human agents with real-time guidance — surfacing the right scripts, compliance reminders, objection responses, and next-best-action prompts during the conversation, not after. IVA's Agent Assist integrates with your telephony system and CRM to deliver context-aware coaching based on what the customer is actually saying in the moment.

Our Evolve AI Agent Assist gives your agents enhanced capabilities across all channels in your ecosystem, with continuous evolution through best practices, succinct answers, and AI summaries so they achieve optimal results, faster.

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Real-Time Script & Compliance Prompts

During live calls, Agent Assist surfaces the exact script segment, disclosure, or compliance language needed based on what the customer says.

“Evolve agents from Intelligent Voice AI, are continuously learning. The fluid conversation with knowledgeable, instantaneous replies, make customer service more engaging, with better customer satisfaction that is always on, 24 hours a day."

Brad McKitchens

CX Director – Level 10

Knowledge Base Integration

Connects to your existing knowledge base and FAQ library — pulling precise answers to customer questions in real time without agents switching screens.

"The amount of time we save is incredible. The platform pulls all of our knowledge base and constantly evolves, so customers get accurate answers on the fly. It's completely removed the guesswork and helped us provide a much better experience to every customer."

John Pace

Black Mountain Insurance

AI Call Summaries

Auto-generated after every call. Customizable fields. Creates CRM workflow entries with structured outcome data — no manual note-taking.

Performance Analytics

Track which agents use prompts, which objections are most common, and where conversations break down — giving managers data to coach at scale.

Why Do Organizations Trust Intelligent Voice AI?

Engineered for Peak Performance

Our platform is built on cutting-edge Thinkrr AI architecture, providing exceptional precision and effortless scalability. With purpose-built models fine-tuned for specific tasks, our Evolve AI solution ensures optimal results with virtually no latency.

Your Tech Stack, Connected

Say goodbye to siloed data. We integrate with your entire technology ecosystem: telephony, chat, CRMs, and more, to provide a consolidated hub for data, insights, and AI automation. The result is a more efficient and powerful customers service, operations and sales teams.

AI in Compliance

Intelligent Voice AI offers an unparalleled approach to security, privacy, and responsible AI with industry leading compliance measures (HIPAA - SOC2 – GDPR) and guardrails (A2P 10DLC) in place.

Frequently Asked Questions

What is the difference between Agent Assist and a chatbot?

A chatbot handles conversations with customers autonomously. Agent Assist works alongside your human agents — listening to live calls and providing real-time guidance to the agent, not the customer. The customer always speaks to a human; the AI ensures that human performs at their best.

Which telephony systems does IVA Agent Assist integrate with?

RingCentral, Twilio, Five9, and GoHighLevel. CRM integrations include Salesforce, HubSpot, and GoHighLevel for automatic post-call logging.

Does Agent Assist work for insurance, healthcare, and legal teams?

Yes. Agent Assist is built for regulated industries where compliance language, script adherence, and intake accuracy are critical. The system flags missed disclosures in real time for insurance agents, surfaces HIPAA-compliant language for healthcare staff, and ensures legal intake scripts are followed precisely.

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