Intelligent Voice AI, LLC -

Terms of Service

Last Updated: August 11, 2025

This document represents a legally binding agreement between you, the Customer, and Intelligent Voice AI, LLC. ("Provider").

By using our Service or by clicking on the "I Accept" button, you are entering into this agreement and agree to be bound by its terms. If you do not agree with these terms, you are prohibited from using the Service. You are also responsible for ensuring that anyone using the Service under your login information adheres to this agreement.

If you are accepting these terms on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity. In this case, "Customer" refers to your company or entity. If you do not have such authority, or if you do not agree to these terms, you must not accept this agreement and may not use the Service.

Your acceptance of this agreement also constitutes your consent to be bound by the Provider’s Privacy Policy, located at www.getivai.com/privacy, as it may be updated periodically.

The Provider reserves the right to modify this agreement or the Privacy Policy at any time without prior notice. Your continued use of the Service after any changes are made will be considered your irrevocable acceptance of those revisions. We recommend that you save or print a copy of this agreement for your records.

By entering into this agreement, you confirm that you are of legal age in your jurisdiction and have the full legal capacity to accept these terms and conditions. It is your responsibility to ensure you are legally eligible to enter into this agreement under all applicable laws.

1. Subscription and Use of the Service

1.1 Service Grant. Upon your compliance with this agreement and the timely payment of all applicable fees ("Fees"), the Provider grants you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business operations. You may not resell or sublicense this access. The Service is the online software offering delivered by the Provider using its proprietary technology ("System") as specified in your Order Form.

1.2 Professional Services. If mutually agreed upon in writing, the Provider may also perform professional services, as detailed in a separate agreement between the parties, which will specify the fees, scope, and timeline for such services.

1.3 Account Access. You may create user accounts for your authorized employees, consultants, or agents ("Users"). Each User will be assigned a unique User ID and password. You are responsible for maintaining the confidentiality of these User IDs and passwords and for all activities that occur under your user accounts. You must promptly inform the Provider of any suspected unauthorized use. The Provider may require you to change a User ID at any time.

1.4 Customer's Obligations. You agree to use the Service in compliance with all applicable local, federal, and international laws. You will not permit any person to:

  • Use the Service in any way not expressly permitted by this agreement.

  • Infringe upon any third party’s intellectual property, privacy, or other legal rights.

  • Reverse engineer, decompile, or otherwise attempt to derive the source code of the Service.

  • Use any automated system, such as a "robot" or "spider," to access the Service.

  • Interfere with the operation of the Service, the System, or any connected networks.

1.5 Service Availability. The Provider will make reasonable efforts to maintain a Service uptime of at least 99.5% on an annual basis. Failure to meet this target does not constitute a breach of this agreement.

1.6 Maintenance and Downtime. The Provider may update the Service and System at its discretion. We may schedule downtime for maintenance without prior notice but will attempt to provide advance notice when possible.

2. Data, Privacy, and Confidentiality

2.1 Customer Data. You retain all rights and ownership of the data, information, and files you submit or provide to the Service ("Customer Data"). You grant the Provider a necessary license to use this data solely to deliver the Service. You are solely responsible for the accuracy and legality of the Customer Data. The Provider is not obligated to review Customer Data for accuracy or potential liability.

2.2 Aggregated Data. You grant the Provider a perpetual, irrevocable, worldwide license to use, reproduce, and display Customer Data in an aggregated and anonymized format. This anonymized data will be used for the Provider's internal business purposes, including improving the Service and developing new products.

2.3 Confidentiality. Both parties agree to keep all Confidential Information of the other party in strict confidence. This information includes business, technical, marketing, and financial details that are identified as confidential or should be reasonably understood to be confidential. Your Confidential Information includes your Customer Data. The Provider's Confidential Information includes the Service, System, and all related documentation.

3. Financial Terms and Termination

3.1 Fees and Payment. You agree to pay the Fees for the Service and any professional services as specified in your Order Form. Fees are billed in advance, either monthly or annually. Unless otherwise stated, all invoices are due within thirty (30) days. Overdue payments will accrue interest at 10% per month, each month after the initial 30 pay period has expired. All Fees are exclusive of taxes, which you are responsible for paying.

3.2 Service Suspension. The Provider may, at its discretion, suspend your access to the Service if your account is more than thirty (30) days overdue on payment, until all outstanding amounts are paid in full.

3.3 Term and Renewal. The agreement term is specified in the Order Form (monthly or yearly) and will automatically renew for successive terms of the same duration. You or the Provider may provide written notice of non-renewal at least thirty (30) days before the end of the current term.

3.4 Termination. Either party may terminate this agreement immediately with written notice if the other party commits a material breach and fails to remedy it within thirty (30) days. In the event of termination, any unpaid fees become immediately due. Otherwise, the all contract terms within the current and effective contract remain.

3.5 Post-Termination. Following termination, your access to the Service will be suspended. The Provider will provide you with a single electronic copy of your Customer Data in a usable format within thirty (30) days. Thereafter, all Customer Data will be permanently removed from the System.

4. Warranties and Limitation of Liability

4.1 Limited Warranty. The Provider warrants that the Service will perform substantially as described in its documentation. In the event of a material failure, your sole and exclusive remedy is for the Provider to re-perform the Service.

4.2 Disclaimers. Except for the limited warranty above, the Service is provided "as is," "as available," and without any other warranties, representations, or conditions of any kind. The Provider disclaims all other express or implied warranties, including those of merchantability, title, and fitness for a particular purpose.

4.3 Indemnification.

  • The Provider will defend you against any third-party claims that the Service or System, as delivered, infringes on a third party's intellectual property rights in The United States.

  • You will defend the Provider against any third-party claims arising from your use of the Service, your breach of this agreement, or any claim that your Customer Data infringes on a third party's rights.

4.4 Liability Cap. The Provider's total liability under this agreement will not exceed the total fees paid by you in the twelve (12) months preceding the claim. In no event will the Provider be liable for any special, indirect, incidental, or consequential damages, including lost profits or data.

4.5 No Class Action. You agree that you will not participate as a member of a class of claimants in any lawsuit related to this agreement.

5. Miscellaneous

5.1 Choice of Law. This agreement is governed by the laws of the states of Arizona and/or Wyoming and the federal laws of the United States of America.

5.2 Dispute Resolution. Any dispute arising from this agreement will be referred to and finally resolved by arbitration administered by the American Arbitration Association.

5.3 Assignment. You may not assign this agreement without the Provider's prior written consent. The Provider may assign this agreement to any third party without your consent.

5.4 Force Majeure. Neither party will be held responsible for a delay or failure to perform its obligations (other than payment) if caused by circumstances beyond its reasonable control, such as acts of God, labor disputes, or power failures.

5.5 Publicity. The Provider may publicly announce the existence of this agreement and may use your company's name in customer lists and promotional materials.

6. Ownership

6.1 Provider's Technology. The Customer acknowledges that the Provider, Intelligent Voice AI, retains all rights, title, and interest in the Service, the System, and all related software, materials, formats, interfaces, data, and proprietary technology ("Provider Technology"). This Provider Technology is safeguarded by intellectual property laws. This agreement does not grant the Customer any rights or licenses to the Provider Technology other than those explicitly stated. The Provider holds a royalty-free, worldwide, transferable, and perpetual license to use any suggestions, enhancement requests, or other feedback provided by the Customer or its Users.

6.2 Customer Data. You maintain all rights and ownership to your Customer Data. The Provider will only use this data to deliver the Service as specified in this agreement. You are solely responsible for furnishing all Customer Data necessary for the Service to function correctly. The Customer grants the Provider a license to use this data as needed to provide the Service to you and your Users.

6.3 Aggregated Data. You grant the Provider a perpetual, worldwide, and royalty-free license to use and process your Customer Data in an aggregated, anonymized format. This is for the Provider's internal business purposes, including to improve the Service, the System, and other products.

7. Warranty and Disclaimer

7.1 Provider Warranty. The Provider warrants that the Services will function in all material respects as described in the documentation and that it will perform any Professional Services with reasonable care and skill. Your exclusive remedy for any breach of these warranties is for the Provider to re-perform the affected services.

7.2 Disclaimer. Except for the express warranty in Section 8.1, the Service and all related products are provided "as is" and "as available," with all faults and without any warranties of any kind. The Provider disclaims all other warranties, including implied warranties of merchantability, title, non-infringement, and fitness for a particular purpose. The Provider does not guarantee that the Service will be uninterrupted or error-free. The Provider also disclaims any warranty that data or information provided through the Service is accurate or should be relied upon for any purpose.

The Provider is not responsible for the actions or failures of any third-party providers, including internet service providers or hosting services.

The Service is offered and controlled by the Provider from its facilities in The US and Canada. The Provider makes no guarantees that the Service is suitable for use in other locations, and those who access it from other jurisdictions do so at their own risk and are responsible for compliance with local laws.

8. Indemnification

8.1 By Provider. The Provider will defend you against any third-party claim that the Service infringes on their intellectual property rights in the United States and Canada. The Provider will cover all damages awarded against you or paid in settlement. The Provider's liability does not extend to any infringement claims resulting from your misuse of the Service or modifications made by you or a third party without the Provider's consent. This section outlines the Provider's entire obligation and your exclusive remedy for any infringement claim.

8.2 By Customer. You will defend the Provider against any third-party claims related to your use of the Service, your breach of this agreement, or any claim that your Customer Data infringes on a third party's rights. You will be responsible for all damages awarded against the Provider or paid in settlement. Your indemnification obligation does not apply to claims described in Section 9.1 or those arising from the Provider's breach of this agreement.

8.3 Indemnity Process. The party seeking indemnity must promptly notify the other party of any claim and give them full control over the defense. The indemnifying party may settle a claim without prior approval only if it does not involve an admission of liability by the indemnified party or affect other claims against them, and the only relief is monetary damages paid in full by the indemnifying party.

9. Limitation of Liability

9.1 Limitation of Amount. The Provider's total liability for any and all claims under this agreement is limited to the total fees you paid to the Provider in the twelve months preceding the event that gave rise to the claim. The existence of multiple claims will not increase this maximum liability amount.

9.2 Exclusion of Damages. The Provider is not liable for any special, indirect, incidental, or consequential damages, including lost savings, profits, data, or goodwill. The Provider is also not liable for business interruption or personal/property damage, regardless of the cause of action. The Provider is not responsible for the cost of substitute products or services.

9.3 Waiver of Jury Trial. You agree to waive any right to a jury trial for any legal action related to this agreement.

9.4 No Class Action Participation. You agree to give up your right to participate in any class-action lawsuit related to any dispute arising from this agreement.

9.5 Statute of Limitations. You agree not to bring any claim related to this agreement more than 12 months after the claim first arose

10. General Provisions

10.1 Publicity. The Provider may make public announcements about the existence of this agreement and may use your company's name in customer lists and promotional materials.

10.2 Assignment. You may not assign this agreement without the Provider's written consent, except to an affiliate. The Provider may assign this agreement or its rights without your consent.

10.3 Force Majeure. A party's failure to perform its obligations (except for payment) will be excused if caused by circumstances beyond its reasonable control, such as acts of God, labor disputes, or power outages.

10.4 Notices. All legal notices must be in writing and sent via email or certified mail to: (i) the Provider, at [email protected] or 30 N. Gould St, Suite N, Sheridan, Wyoming 82801 or (ii) the Customer, at the address on the Order Form.

10.5 Entire Agreement. This agreement, including the Order Form, represents the complete understanding between the parties and supersedes all prior agreements. It can only be modified in a written document signed by both parties.

10.6 Severability. If any part of this agreement is found to be invalid, the rest of the agreement will remain in effect. The failure to enforce any provision on one occasion does not constitute a waiver of that provision on any other occasion.