Case Studies

From Missed Calls to a 38% Increase in Consultations: A Family Law Firm's AI Transformation

The Challenge:

A small, busy family law practice in Las Vegas, NV was struggling to manage its growing client base and a high volume of new inquiries. The firm's single paralegal was overwhelmed with answering phones, scheduling, and general client communication. As a result, the firm was missing calls and taking too long to follow up on web inquiries, losing a significant number of potential clients who were simply seeking a quick, empathetic response. The firm's owners knew they needed to improve their intake process, but did not want to hire another full-time employee.

The Solution:

The firm partnered with Intelligent Voice AI to implement an automated intake and scheduling system. The AI was trained to handle all initial client calls and web chats, asking questions about the nature of the inquiry (e.g., divorce, child custody, property dispute) and automatically booking a consultation with the appropriate attorney.

The Results:

Within 60 days, the firm saw a significant return on investment.

  • Increased Consultations: The firm saw a 38% increase in monthly consultations booked through the AI system.

  • Staff Time Saved: The firm’s paralegal saved an average of 14 hours per week on intake and scheduling, allowing them to focus on preparing case files and working with existing clients.

  • Revenue Boost: The increase in qualified consultations led to a direct increase in monthly revenue, as the firm was now able to handle more cases without a proportionate increase in staff.

  • Client Satisfaction: The firm's online reviews and client satisfaction ratings improved, as potential clients appreciated the fast, professional service they received.

The Transformation:

The firm was able to grow its business and improve its client service without having to add more overhead. The AI became an invaluable part of their team, allowing them to focus on what they do best: practicing law and winning cases for their clients.

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