Case Studies

How a Mid-Sized Personal Injury Firm Increased Case Sign-ups by 22% with AI

The Challenge:

A mid-sized personal injury firm in Dallas, TX was struggling to scale its intake process. Despite a robust paid ad campaign, a high volume of calls was overwhelming their two-person intake team. As a result, their intake team was only able to answer 55% of inbound calls, and the firm was losing an estimated $50,000 per month in potential client revenue. The firm's owners knew their marketing was working, but their intake process was a bottleneck.

The Solution:

The firm partnered with Intelligent Voice AI to implement a comprehensive intake system. The AI was trained to answer all incoming calls and website inquiries, asking key questions to pre-qualify leads, such as "What was the date of the accident?" and "What is the nature of the injury?". The AI could also identify an urgent lead (e.g., a new car accident) and escalate it for an immediate human follow-up.

The Results:

Within three months, the firm's missed call rate dropped from 45% to less than 1%. The Evolve AI agent handled 70% of all inquiries, and the firm's intake team was able to focus on high-quality leads.

  • Case Sign-ups: The firm's monthly case sign-ups increased by 32%.

  • Administrative Efficiency: The intake team's workload was reduced by 60%, allowing them to focus on a higher volume of qualified leads.

  • ROI on Ad Spend: The firm's return on ad spend (ROAS) increased by 325% as more high-value leads were captured.

  • The Verdict: The firm was able to scale its marketing efforts without hiring more staff. The AI agent became an indispensable part of their team, ensuring every single lead was captured and handled with speed and professionalism.

The Verdict:

The firm was able to scale its marketing efforts without hiring more staff. The AI agent became an indispensable part of their team, ensuring every single lead was captured and handled with speed and professionalism.

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