Case Study

How an Insurance Carrier Cut Claims Intake Time by 80% with Evolve AI

The modern healthcare industry is a maze of administrative complexity. While your team focuses on providing care, the sheer volume of patient inquiries, appointment requests, and form submissions can create a bottleneck that impacts both efficiency and patient satisfaction. The solution is AI-powered patient intake.

AI-powered patient intake is more than just a chatbot. It's a comprehensive automation solution that manages patient interactions from the very first point of contact. By integrating with your existing systems, it ensures a seamless, frictionless experience for both your patients and your staff.

What is AI-Powered Patient Intake?

AI-powered patient intake is an end-to-end automation solution that uses conversational AI to handle patient interactions. Whether a patient calls, texts, or visits your website, the AI can engage them in a natural conversation to collect information, answer questions, and complete a variety of administrative tasks. It's designed to function as an intelligent, round-the-clock digital receptionist.

The Core Benefits of AI Intake

  • Time Savings: The average claims intake time was reduced from 19 minutes to under 3 minutes, an 85% reduction.

  • Call Deflection: The Evolve AI agent successfully handled 95% of all inbound FNOL calls, freeing up human agents for complex and escalated claims.

  • Satisfaction: The carrier saw a 69% increase in post-claim satisfaction surveys, as policyholders appreciated the fast and efficient service during a stressful time.

The Verdict:

The carrier was able to handle a massive surge in claims volume without adding a single employee to its claims team. The AI not only improved efficiency but also transformed a pain point into a competitive advantage.

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