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The AI-Powered Path to Profit: Driving Preventative Maintenance Agreements

For any HVAC company, a one-time service call is good, but a recurring preventative maintenance agreement (PMA) is a goldmine. PMAs provide predictable revenue, increase customer loyalty, and ensure your team has consistent work throughout the year. But convincing a client to sign up can be a challenge. The solution lies in using AI to turn a passive customer into an active, loyal client.

The Challenge of Selling PMAs

Most companies rely on technicians to sell PMAs in the field, which can be inconsistent. Office staff may try to upsell over the phone, but customers are often in a rush. The key to selling PMAs is to educate the customer on the value of regular service, and to do it at the right time.

How AI Can Drive PMA Sales

An Evolve AI agent can be a tireless salesperson for your business. It can:

  • Automate Follow-ups: Automatically follow up with customers after a service call to ask for a review and remind them about the benefits of a PMA.

  • Educate on the Value: The AI can explain the long-term benefits of a PMA, such as increased efficiency, extended equipment life, and prioritized service calls.

  • Handle Sign-ups: The AI can guide the customer through the sign-up process and collect payment information, all without a human intervention.

This approach ensures that your team is not bogged down with selling, and that your customers have a clear, easy path to making a smart investment in their home.

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Book a quick 15-minute call to see how our Evolve AI agents can transform your lead generation and operations.

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