Case Study

Reducing Dispatch Time by 70% with Automated Scheduling

The Challenge

A mid-sized HVAC company was facing a critical problem: its dispatch process was a major source of inefficiency. Office staff were spending hours on the phone with customers, trying to coordinate schedules, provide ETAs, and answer questions about upcoming appointments. This left technicians waiting for their next job, leading to lost time and a significant drop in productivity.

The Solution

The company partnered with Intelligent Voice AI to implement an AI-powered scheduling and dispatch assistant. The AI was trained to handle all inbound calls for scheduling and rescheduling. It was integrated with the company’s dispatch software, allowing customers to book a service call directly into an available technician’s calendar. It could also provide real-time updates and notifications, freeing up office staff to focus on more complex tasks.

The Results

  • Time Savings: The office team’s time spent on scheduling and dispatch was reduced by 70%.

  • Technician Productivity: The company’s technicians reported a 44% increase in billable hours, as they were able to move from job to job more efficiently.

  • Customer Satisfaction: The company’s customer satisfaction ratings improved, as patients were able to get instant, accurate information about their service calls.

The Impact

The company was able to streamline its entire operation, leading to increased revenue and a more efficient, productive workforce. The AI did not replace a single employee; it simply made everyone’s job easier and more productive.

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