Case Study

How an HVAC Company Increased New Customer Acquisition by 25% with 24/7 AI-Powered Service

The Challenge

A growing HVAC company in Phoenix, AZ was struggling to capitalize on one of the most profitable segments of the market: after-hours emergency calls. A broken AC unit on a hot summer night is a high-urgency, high-value lead. But the company’s answering service only took messages, which resulted in a massive conversion gap. The company’s owners knew they were losing out on thousands of dollars in new business simply because they were not available when customers needed them most.

The Solution

The company partnered with Intelligent Voice AI to deploy a Evolve AI voice agent that now answers 100% of their incoming calls, 24/7. The AI was trained to recognize the urgency of a situation, ask key questions to qualify the lead, and book an immediate service call directly into the technician’s calendar.

The Results

Within the first 90 days, the company saw a significant return on its investment.

  • New Customer Acquisition: The company saw a 35% increase in new customer acquisition from after-hours calls.

  • Revenue from Emergency Calls: The company’s revenue from emergency service calls increased by 250% in the first month alone, simply by capturing leads they were previously losing.

  • Customer Satisfaction: The company’s online reviews and customer satisfaction scores improved, as customers appreciated the fast, professional service during a stressful situation.

The Outcome

The company was able to turn a significant weakness into a powerful competitive advantage. By providing a 24/7 service, they established themselves as the go-to HVAC provider in their market for emergencies, leading to a new, reliable source of revenue.

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