Case Studies

From Overwhelmed to Optimized: How Evolve AI Cut Admin Time by 60%

The Challenge

A successful home services business was experiencing a familiar problem: their small administrative team was completely overwhelmed. They were spending up to 70% of their day on repetitive, low-value tasks like scheduling, rescheduling, confirming appointments, and answering calls for simple questions. This left little time for proactive customer service or strategic planning, leading to staff burnout and a limit on the company’s growth.

The Solution

The company partnered with Intelligent Voice AI to implement an AI-powered administrative assistant. The AI was deployed to answer all incoming calls and manage the company’s booking calendar. It was trained to handle a wide range of tasks, from booking a new service call to providing an estimated time of arrival for a technician.

The Results

  • Time Savings: Within the first month, the AI handled 60% of all administrative tasks, freeing up the office team to focus on dispatch and customer support.

  • Staff Morale: The administrative team reported a significant reduction in stress and a 30% increase in job satisfaction, as they were able to focus on more fulfilling work.

  • Error Reduction: The automated system eliminated manual data entry errors, which reduced the time spent on corrections by 50%.

The Outcome

The company was able to scale its operations and grow its business without having to add more administrative staff. The AI became a critical tool that not only improved efficiency but also created a more positive and productive work environment for the entire team.

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