Case Studies

Capturing Every Emergency: How a 24/7 AI Assistant Increased Revenue by 33%

The Challenge

A successful electrical company in Tucson, AZ was struggling to capitalize on the lucrative, but demanding, after-hours emergency market. A power outage, a sparking breaker box, or a burnt-out outlet can all be high-value calls that happen after 5 PM. The company was using a voicemail service and was losing an estimated $44,000 per month in potential revenue from these missed opportunities. They knew they needed a solution, but could not justify the cost of a full-time overnight dispatcher.

The Solution

The company partnered with Intelligent Voice AI to deploy an AI voice agent that answers every call, 24/7. The AI was trained to recognize the urgency of an electrical emergency and guide the caller through a pre-qualification process. It could then dispatch the technician on call and provide them with all the necessary information to respond quickly and safely.

The Results

Within the first 90 days, the company saw a significant return on its investment.

  • Increased Revenue: The company’s revenue from emergency service calls increased by 33%, as they were able to capture and service leads they were previously losing.

  • Improved Response Time: The AI-powered system reduced the average response time for an emergency call by over 80%, improving customer satisfaction and safety.

  • Operational Efficiency: The company's staff was no longer burdened with manually tracking after-hours calls, freeing them up to focus on the company's core business during the day.

The Impact

The company was able to turn a significant weakness into a powerful competitive advantage. The AI became an invaluable tool for capturing high-value leads, improving response times, and growing the business.

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